How GDS and DWP worked together to improve GOV.UK One Login
AI Summary
The Government Digital Service (GDS) and the Department for Work and Pensions (DWP) collaborated to integrate DWP-held data into GOV.UK One Login. By introducing new Knowledge Based Verification (KBV) security questions derived from existing government records, the initiative enables citizens without photo IDs to verify their identities online more inclusively.
Key Takeaways
- GOV.UK One Login serves over 16.6 million users across more than 220 services.
- New KBV questions went live in mid-February 2026 using data already held by DWP.
- Cross-departmental collaboration helps drive digital inclusion by offering alternative identity verification paths.
Why it matters
Integrating identity verification systems across different government departments strengthens digital public infrastructure and improves accessibility, allowing more citizens to use digital services without requiring physical documents or in-person visits.
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